Every minute counts. We guide you through the exact steps to lock, block, report, and recover — and activate our Pretoria partner network to help find it.
Mon–Sat 09:00–21:00 · Sun 12:00–21:00 · Shop 6, Madeira Isles, Danville · WhatsApp 24/7
Step-by-step · Do this RIGHT NOW
Studies show recovery rates drop significantly after one hour. Do these four steps in order — right now, before anything else.
Open Find My (Apple) or Find My Device (Google / Samsung SmartThings) on any device or browser. Mark the phone as Lost. This locks the screen to a custom message + contact number, disables Apple Pay / Google Pay, and continues tracking even if the SIM is swapped (iPhone with Wi-Fi nearby).
iCloud Find My → Google Find My →Contact your mobile network and request an immediate SIM block. Give them your phone number and SA ID. This prevents the thief using your account, running up data costs, or intercepting your OTP banking codes.
Vodacom: 082 111 · MTN: 083 173 0000 · Telkom: 081 180 · Cell C: 084 135
Report the theft to SAPS — you need a case number for your insurance claim, IMEI blacklisting, and for our network to act. You can start a report online at MySAPS for theft, or walk into any SAPS station.
MySAPS online report →WhatsApp MobiDokta your IMEI number (found on your box, receipt, or in Settings before theft) + your SAPS case number. We immediately circulate the IMEI and device description to our partner network — second-hand dealers, pawn shops, and PSIRA-registered security firms in Pretoria and Tshwane.
WhatsApp IMEI + case number →MobiShield
When you report a device stolen through MobiDokta, we act as an information relay — circulating your device details to a growing network of verified partners in Pretoria and Tshwane.
Verified second-hand phone dealers and pawn shop operators in Pretoria who cross-check incoming devices against the MobiShield IMEI registry before purchasing.
We coordinate with PSIRA-registered private security firms for location assistance. Physical recovery only happens through SAPS — our partners escalate confirmed sightings to law enforcement.
We submit your IMEI to all four SA mobile networks for blacklisting, and to the GSMA/CEIR global registry — blocking the device on any SA network and most international operators.
We compile a full written evidence package — IMEI record, device description, blacklist confirmation, SAPS case cross-reference — that satisfies most SA insurer claim requirements.
SIM Swap Assistance
A SIM swap (SIM replacement) gets you a new SIM card with your existing number. We guide you through the quickest path with every SA carrier — or help you activate an eSIM instead.
Bring your SA ID + account number to any Vodacom store or MyMTN app. New SIM issued same day. SIM swap can also be done via the Vodacom app with selfie verification if your account is in good standing.
MTN requires a RICA re-registration at their store with SA ID. If your SIM was stolen, bring your SAPS case number — speeds up the process. MyMTN app also supports SIM swap with facial verification.
Visit a Telkom store with your SA ID and account number. If you don't know your account PIN, your ID is sufficient. New SIM is usually activated within 2 hours.
Cell C SIM swap can be done at retail stores or via the Cell C app with SA ID. Bring a SAPS report if the SIM was stolen — this waives some verification requirements.
iPhone 12 and newer supports eSIM. Instead of a physical SIM, your carrier sends a QR code you scan directly on the phone. MobiDokta can assist with eSIM setup on any supported iPhone — no carrier store visit needed in most cases.
SIM swap fraud is common in South Africa — criminals impersonate you at a carrier store or exploit app verification gaps to take over your phone number. They then receive your banking OTPs and drain accounts. If you suddenly have no signal and can't explain why:
No appointment needed
Some repairs can't wait. Walk into our Danville shop any day this week and we'll handle it on the spot. No booking, no waiting room.
Cracked glass making the screen unusable or worsening? Walk in and we start immediately. Screen swap while you wait.
30 min – 2 hrs · From R599 (iPhone)Dead phone, not charging, or completely unresponsive? We diagnose on the spot — free — and tell you exactly what's needed.
Diagnosis free · Same-day fix in most casesPhotos, contacts, or documents on a smashed, flooded, or dead device? Priority recovery service — we start the same day.
Priority slot · From R799SIM tray damaged, bent SIM pins, or software issue causing no network. Quick bench diagnosis and usually fixed in 15–30 minutes.
15–30 min · From R350MobiShield Registration · Free
Takes 2 minutes. If your phone is ever stolen, MobiDokta already has your IMEI on record — we can activate the recovery network immediately without any delay.
Dial *#06# on your phone, or find it on the original box, Apple/Google account, or Settings → About. Write it down and store it somewhere safe — not on the phone itself.
WhatsApp MobiDokta the message below. Include a photo of your phone (front + back) so we have a visual record for the partner network.
We reply with your unique MobiShield reference (e.g. MS-240041). Keep this. If stolen, send us "STOLEN MS-240041" and we activate the recovery network instantly.
WhatsApp this message to 078 154 1350:
WhatsApp MobiDokta with your IMEI and SAPS case number to activate the MobiShield network.