Legal

Privacy Policy

Last updated: April 2026 · Compliant with the Protection of Personal Information Act (POPIA)

Your privacy matters. MobiDokta (Pty) Ltd ("MobiDokta", "we", "us") is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and the Electronic Communications and Transactions Act 25 of 2002 (ECTA).

1. Information We Collect

We collect the following categories of personal information when you use our services:

  • Identity Information: Full name, surname
  • Contact Information: Phone number, email address
  • Device Information: Device make, model, and IMEI (for repair tracking)
  • Transaction Information: Payment amounts, gateway used, booking references
  • Feedback Information: Ratings, comments, and suggestions you provide
  • Technical Information: Browser type, IP address, and usage data collected via cookies

2. How We Use Your Information

We process your personal information for the following lawful purposes:

  • To process and manage your repair bookings
  • To process payments through our payment partners (Yoco, Peach Payments, Ozow)
  • To communicate with you about your repair status via SMS, WhatsApp, and email
  • To send appointment reminders (2 hours before your booking)
  • To improve our services based on your feedback
  • To comply with legal and regulatory obligations

3. Legal Basis for Processing

Under POPIA, we process your personal information based on:

  • Consent: You provide explicit consent when booking and agreeing to our terms
  • Contractual Necessity: Processing is necessary to fulfil our service agreement with you
  • Legitimate Interest: To improve our services and prevent fraud
  • Legal Obligation: To comply with South African law, including tax regulations

4. Third-Party Service Providers

We share your information with the following trusted third parties, solely for service delivery:

  • Yoco Technology (Pty) Ltd — Card payment processing
  • Peach Payments (Pty) Ltd — 3D Secure card payments
  • Ozow (Pty) Ltd — Instant EFT payments
  • Twilio Inc. — WhatsApp notifications
  • SendGrid (Twilio) — Email communications
  • Sennza — SMS notifications
  • Vercel Inc. — Website hosting and serverless functions

All third-party providers are contractually bound to handle your data in compliance with POPIA.

5. Data Retention

We retain your personal information for:

  • Active customer data: Duration of the customer relationship plus 12 months
  • Transaction records: 5 years (as required by SARS)
  • Feedback data: Indefinitely (anonymised after 24 months)
  • Audit logs: 12 months

6. Your Rights Under POPIA

As a data subject, you have the right to:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal retention requirements)
  • Object: Object to the processing of your personal information for direct marketing
  • Portability: Request your data in a structured, machine-readable format
  • Withdraw Consent: Withdraw consent for processing at any time

To exercise any of these rights, contact our Information Officer at support@mobidokta.co.za or call +27 78 154 1350. We will respond within 30 days as required by POPIA.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information:

  • 256-bit SSL/TLS encryption for all data in transit
  • Admin access protected by 2-factor authentication (2FA)
  • Session management with automatic timeout
  • Rate limiting on authentication endpoints
  • Input validation and XSS prevention on all forms
  • Comprehensive audit logging of all administrative actions
  • Payment card data is never stored on our servers (handled by PCI-DSS compliant payment gateways)

8. Cookies

We use essential cookies and local storage for session management and to remember your preferences. We do not use third-party tracking cookies.

9. Information Officer

Name: MobiDokta Information Officer
Email: support@mobidokta.co.za
Phone: +27 78 154 1350
Address: Sandton Central, Gauteng, South Africa

10. Complaints

If you believe your privacy rights have been infringed, you may lodge a complaint with the Information Regulator (South Africa):

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes via email or through a notice on our website. Continued use of our services after changes constitutes acceptance of the updated policy.

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